Published On: October 12, 2014

Warning at the end of a Legalzoom TV ad “Legalzoom is not a law firm or a substitute for the advice of an attorney and provides self-help services at your specific direction.”

This warning lasts for 4 seconds and at times is difficult to read because of the lack of contrast between the lettering and the background. Intended? Do they pay thousands, if not millions, to advertise on TV and not know their warning is difficult, if not impossible to read? Of course not.

The warning at the end of the TV ad for Legalzoom “Legalzoom is not a law firm or a substitute for the advice of an attorney and provides self-help services at your specific direction.  Attorney help is through a legal plan available in most states.”  This warning last for only 4 seconds, some of that time the warning cannot be easily read because of the lack of contrast between the lettering and the background.  Thanks to TIVO I was able to capture the script.

know the rulesLet’s break this warning down:

  1.  “Legalzoom is not a law firm”.  A Maryland accident lawyer says, this means they are providing legal advice, but do not want to back up that advice with a promise as to the credibility or accuracy of that information.
  2. “or a substitute for the advice of an attorney”.  This means they acknowledge that the competent advice of an attorney is important and their services cannot substitute for this competent advice.
  3. “provides self-help services” This means that you are on your own.   They will provide forms which may or may not fit your needs.  The forms may or may not work in the state where you live.  Since you did not go to law school or have any legal experience how are you going to know the difference?
  4. “at your specific direction.”  This means that you are responsible to know the specific law or laws related to you unique situation.  If you guess wrong on the law then you cannot sue Legalzoom.
  5. “Attorney help is through a legal plan available in most states.”  This means they realize that using an experienced attorney is important.  So, on one hand LegalZoom encourages you to prepare your own documents and on the other hand they acknowledge that you should get an attorney.

Do people really read the legal warnings at the bottom of any advertising?

NO.  But, that is what the advertisers count on.  The purchaser of the produce or service have a build-in defense if their product or service cause you or your family harm.

Most areas of law are not a “one size fits most” (somewhat like buying socks). Assuming you are not a robot, your legal needs are unique to your situation, not that of your neighbor.

Does it cost money to hire competent professionals to help you? Of course. Does it cost even more money to fix a problem caused by bad advice? Most definitely.

It would take the next several months to list all the nightmares I have seen in the bankruptcy arena which were a direct result of people using document preparers, document assembly services, disbarred attorneys who are felons (e.g. Richard S. Berry), Internet services (Phillips & Associates, Jacoby & Meyers, Legal Zoom and others) or inexperienced attorneys, etc.   These nightmares include children ending up with the abusive parent because a document preparer submitted the wrong form; vehicles and cars lost to creditors because the debtor received bad advice; family members forced to repay monies to creditors because the disbarred attorney was more interested in money than properly advising his client.  The list of abuses goes on and on.

Do it yourself does not work well for medicine or law

Of course, you all know people who “know it all”.  They would never hire a plumber to replace an outdated plumbing system.  Instead, without asking for advice or reading the instructions, they forge forward and install a new system.  They are proud for the first few weeks or months.  But, then come home to a flooded house.  They blame everyone and everything except themselves.    What is the financial cost?  Repairing the damage to the house, hiring a competent plumber to fix the new damage and properly install the correct plumbing is going to cost far more than hiring a competent plumber at the beginning.

Here is a real life story of the damage that can be done when filing bankruptcy without the guidance of a dedicated bankruptcy attorney.  This story is just one of thousands.

Meet John and Jane Smith.  They have 3 children, a house, 2 cars.  Both work.  John was in a car accident, his income greatly reduce so now they are behind on their credit cards.   A few months ago they borrowed $2,500 from Jane’s mother to repair one of the cars.  Last month they paid her back.  They took money out of their retirement account in order to keep paying bills, but didn’t pay the taxes.  John and Jane decide to they need to file bankruptcy.  They talk to a TV advertising law firm that wants fees of $2,500 in fees and decide they cannot afford an attorney.  What they didn’t realize is those fees were higher than most experienced bankruptcy attorneys change – after all someone has to pay for the TV ads.  Instead of asking another experienced attorney for advice (most Arizona consumer bankruptcy attorneys offer this advice for free) they decide to hire a document preparer and later a disbarred attorney.

No one tells them that once their bankruptcy is filed they cannot get out of bankruptcy easily.

The consequences: Every bankruptcy has at least 81 pages of information.  John and Jane were expected to know the law and understand the consequences when filing a bankruptcy:

  • Once the case is filed Jane’s mother will be required to return the $2,500 to the bankruptcy trustee or be sued.
  • The taxes for withdrawing the retirement funds will not be forgiven in the bankruptcy.
  • Because no one explained the Arizona exemptions they did not understand that their retirement funds were protected from their creditors.
  • The document preparer or disbarred attorney told them not to pay for the cars or house “because they can work something out with the lenders after the bankruptcy is filed”.
  • The lenders file legal actions in the bankruptcy court in order to repossess the cars and foreclose on their home.  In order to stop those legal actions they have to pay the creditors’ legal fees and costs, plus the back car or vehicle payments.  This costs them at least approximately $1,250 for the house and $1,400 for the car.
  • After filing the bankruptcy John finds out he will lose the award for pain and suffering caused by the car accident.
  • Every year John and Jane use their tax refunds to repair things around the house.  Unfortunately, after they filed their bankruptcy, they find out they must give most of those refunds to the bankruptcy trustee.
  • Lastly, at the time the bankruptcy was filed John and Jane were in the middle of a loan modification on their mortgage.  Now they find out that that filing of the bankruptcy or the default in the payments allows the lender to stop the loan modification.

It is impossible to calculate exactly how much this cost John and Jane, but we figured at least $50,000 because of the lost opportunity to modify the mortgage.

Most likely the real costs were higher.   Obviously, not everyone is in the same situation, but the numbers are staggering.  Almost without exception, everyone I talk to who filed a bankruptcy without the assistance of a caring and competent bankruptcy attorney was unpleasantly surprised by something unexpected.  That surprise normally results in paying money to the bankruptcy trustee.  Typically the money they pay far exceeds the costs of an experienced bankruptcy attorney.


We have several videos on this site.  This is one “Suggestions on How to Hire an Attorney”

By |Published On: October 12th, 2014|Last Updated: May 29th, 2022|

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About the Author: Diane Drain

Diane is a well respected Arizona bankruptcy and foreclosure attorney. As a retired law professor, she believes in offering everyone, not just her clients, advice about bankruptcy and Arizona foreclosure laws. Diane is also a mentor to hundreds of Arizona attorneys.

*Important Note from Diane: Everything on this web site is offered for educational purposes only and not intended to provide legal advice, nor create an attorney client relationship between you, me, or the author of any article. Information in this web site should not be used as a substitute for competent legal advice from an attorney familiar with your personal circumstances and licensed to practice law in your state. Make sure to check out their reviews.*

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You and Jay are the best attorneys I have ever had or needed and thank God for the Honorable Robert Gottsfield in recommending you folks – I would have never made it through the entire process without you and Jay and God Bless you both always and stay in touch as well. You folks are the BEST OF THE BEST in Arizona.

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I can’t say enough good things about Diane. The way she handled my not typical circumstances was amazing. I was very nervous to start the bankruptcy process but Diane just has a very comforting way of explaining the whole process. My only regret is that I didn’t find Diane sooner. If you find yourself in a financial situation that you can’t correct on your own, please Call Diane Drain as soon as possible.

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