Published On: February 20, 2019

Navient, FedLoan and other student loan servicers “outrageous mismanagement”

student loan servicer

February 12, 2019 – An audit report released by the Education Department Office of Inspector General described the outrageous mismanagement of federal student loan servicers, like Navient and FedLoan, that are not being held accountable for significant and long tolerated “errors”.  Even though these servicers can be fined for their lack of proper management they were not because they are self-regulating (somewhat like asking the teenager to discipline themself for taking the family car without permission).  Ultimately this adds increased cost for taxpayers and borrowers (the current student loan debt is over 1.5 trillion dollars).

What will not surprise anyone – in a written response included in the report, James F. Manning, the acting chief operating officer of the agency’s Federal Student Aid office, said his department was dedicated to giving borrowers “world-class service” and strongly disagreed with the report’s conclusion.

One of the dirty little secrets is that servicers make more money putting a student loan into forbearance than they make doing income based repayment programs.

student loanThe audit found servicers continually made mistakes when informing borrowers about their payment options and in how they calculated payments for borrowers on income-based repayment plans.

I applied for a public service program which is supposed to eliminate most of my student loan debt.

According to the New York Times – a Government Accountability Office investigation last year revealed that a loan forgiveness program for public servants had rejected more than 99 percent of those who applied, largely because of mistakes and confusion in its implementation.  For those of you who like numbers: borrowers with 49,669 loans have applied for Public Service Loan Forgiveness as of September 30, 2018. 206 borrowers with 423 loans have been approved – thus 99% denial.

President Trump successfully Strangles Consumer Financial Protection Bureau

According to the New York Times, the report infuriated some consumer advocates like Seth Frotman, a former student loan ombudsman at the Consumer Financial Protection Bureau who quit last year after complaining that the Trump administration was protecting lenders at borrowers’ expense.

“The rampant breakdowns and lack of accountability this shows should be Exhibit A as state legislators and state law enforcement officials demand justice for student loan borrowers,” he said.

Credit Slips – Student Loan Servicing Fails

Mulvaney, Trump’s Lackey, Guts CFPB

Student Loan Crisis Driving Racial Wealth Gap Credit Slips, Post Sept 26, 2019MUSINGS FROM DIANE:

Talk to anyone who has or had a student loan and tried to get help – they will share their never-ending nightmares of trying to find someone who can either help or at least give them competent advice.
By |Published On: February 20th, 2019|Last Updated: May 29th, 2022|

Share this article

About the Author: Diane Drain

Diane is a well respected Arizona bankruptcy and foreclosure attorney. As a retired law professor, she believes in offering everyone, not just her clients, advice about bankruptcy and Arizona foreclosure laws. Diane is also a mentor to hundreds of Arizona attorneys.

*Important Note from Diane: Everything on this web site is offered for educational purposes only and not intended to provide legal advice, nor create an attorney client relationship between you, me, or the author of any article. Information in this web site should not be used as a substitute for competent legal advice from an attorney familiar with your personal circumstances and licensed to practice law in your state. Make sure to check out their reviews.*

Law Office of D.L. Drain, P.A., Arizona Bankruptcy Lawyer - Google Reviews
Law Office of D.L. Drain, P.A., Arizona Bankruptcy Lawyer - Yelp Reviews
Law Office of D.L. Drain, P.A., Arizona Bankruptcy Lawyer - Avvo Reviews
Avvo - Rate your Lawyer. Get Free Legal Advice.
Law Office of D.L. Drain, P.A., Arizona Bankruptcy Lawyer - Alignable Reviews
Law Office of D.L. Drain, P.A., Arizona Bankruptcy Lawyer - Better Business Bureau
5 / 5

“You folks are the BEST OF THE BEST in Arizona.” M.H.

You and Jay are the best attorneys I have ever had or needed and thank God for the Honorable Robert Gottsfield in recommending you folks – I would have never made it through the entire process without you and Jay and God Bless you both always and stay in touch as well. You folks are the BEST OF THE BEST in Arizona.

5 / 5

“My only regret is that I didn’t find Diane sooner.” K.H.

I can’t say enough good things about Diane. The way she handled my not typical circumstances was amazing. I was very nervous to start the bankruptcy process but Diane just has a very comforting way of explaining the whole process. My only regret is that I didn’t find Diane sooner. If you find yourself in a financial situation that you can’t correct on your own, please Call Diane Drain as soon as possible.

5 / 5

“Filing for bankruptcy can be a stressful life event” R.A.

Filing for bankruptcy can be a stressful life event, and selecting the right attorney can add to this stress. Diane and Jay were a pleasure to work with, and it is obvious that they are passionate about helping people get their life back on track. I would highly recommend them if you need a bankruptcy attorney.

Related Posts

  • Published On: July 24, 2022

    Want to avoid dishonest debt collectors?  Watch this video from FTC’s Consumer Advice By Joseph Ferrari,July 22, 2022 (reprint from FTC, Consumer Alerts) During Military Consumer Month 2022, the FTC [...]

  • Published On: July 20, 2022

    BEWARE OF THE SECRET COSTS OF USING ‘BUY NOW PAY LATER’!! What You May Not Know About These Services Services like “buy now pay later” now account for $100 [...]

  • Published On: June 13, 2022

    Diane Drain received the 2022 Preeminent Award and Gold Client Champion Award from Martindale-Hubbell. The 2022 AV Preeminent award is given to an "elite group of attorneys who have been rated highly by their [...]

  • Published On: April 18, 2022

    Education Loans Can Be Discharged in Bankruptcy Busting myths about bankruptcy and private student loans By Robert G. Cameron – APR 12, 2022 (Reprint from Consumer Financial Protection Bureau "".  The following is an [...]

My intention is to put you back in control of your life
Start with $0 down*. We provide affordable payment plans.